# roark.ai

> AI-optimized mirror of roark.ai containing 50 pages totalling 74,570 words of clean markdown content, structured data, and semantic HTML. Original source: https://roark.ai. Last updated: 2026-09-12T06:28:22.727Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [Roark - Voice AI Testing & Evals](/content/site-root.html): Roark simulates your voice agent against hundreds of scenarios before launch, then scores every production call on 500+ audio-native metrics. Catch what breaks, prove the fix, ship with evidence. (1,034 words)

## Articles & Blog Posts

- [Roark for Customer Support — voice agent quality for deflection, escalation & resolution - Roark](/content/industries/customer-support/index.html): Score every support call on the audio: catch vanity containment, dropped escalations, hallucinated policy answers, looping repetition and rising frustration the transcript hides — then simulate and ship the fix. (1,020 words)
- [Roark for Retail — voice agent quality for order status, returns & product Q&A - Roark](/content/industries/retail/index.html): Score every shopper call on the audio: catch wrong return policies, invented stock, off-brand tone and peak-season load failures — then simulate, load-test and ship the fix before Black Friday. (857 words)
- [Roark for Insurance — voice agent quality for FNOL, claims, quotes & renewals - Roark](/content/industries/insurance/index.html): Score every claims and quote call on the audio: catch misquoted coverage, missed disclosures, fraud cues and cold empathy on a claimant in crisis — then simulate and ship the fix. SOC 2 Type II. (826 words)
- [Roark for Hospitality — voice agent quality for reservations, concierge & guest services - Roark](/content/industries/hospitality/index.html): Score every guest call on the audio in 45 languages: catch accent breakdowns, wrong bookings, robotic warmth, missed upsells and lobby-noise failures — then simulate and ship the fix. (602 words)
- [Roark for Home Services — voice agent quality for booking, dispatch & after-hours - Roark](/content/industries/home-services/index.html): Score every dispatch call on the audio: catch misheard addresses, wrong arrival windows, unbacked quotes and dead air on after-hours emergencies — then simulate and ship the fix across every channel. (685 words)
- [Roark for Finance — voice agent quality for banking, payments & collections - Roark](/content/industries/finance/index.html): Score every banking call on the audio: catch account access before identity, exposed account numbers, skipped Reg F / Reg E disclosures and missed fraud signals — then simulate and ship the fix. (743 words)
- [Roark for Healthcare — voice agent quality for patient intake, refills & triage - Roark](/content/industries/healthcare/index.html): Score every patient call on the audio: catch mispronounced drug names, PHI-before-identity, missed HIPAA disclosures and flat empathy — then simulate and ship the fix. Under a signed BAA. (658 words)
- [Founding Account Executive — Careers - Roark](/content/careers/founding-account-executive/index.html): Our first go-to-market hire — a full-cycle closer who books their own demos, runs them for a technical buyer, and closes. (439 words)
- [Testing hangup and end-of-call behavior in voice AI agents - Roark](/content/blog/testing-hangup-voice-ai-agents/index.html): The moment a voice agent decides to end a call is where most launches quietly leak trust. A PM guide to designing and testing hangup behavior. (2,047 words, Sep 10, 2026)
- [Testing TTS pronunciation in voice AI agents - Roark](/content/blog/testing-tts-pronunciation-voice-ai-agents/index.html): Brand names, drugs, and addresses are where TTS quietly fails. A regression-testing playbook for pronunciation in voice agents, at the audio layer. (1,844 words, Sep 8, 2026)
- [Testing voice AI agents for hallucinations: a grounding-first evaluation playbook - Roark](/content/blog/testing-voice-agents-for-hallucinations/index.html): Voice AI agents hallucinate at both the ASR and LLM layer. A grounding-first evaluation strategy for catching invented facts before callers hear them. (1,620 words, Sep 7, 2026)
- [Testing conversational repair in voice AI agents - Roark](/content/blog/testing-conversational-repair-voice-ai-agents/index.html): How to test repair loops, clarifications, and mishear recovery in voice agents, plus the failure modes production catches too late. (1,768 words, Sep 4, 2026)
- [Testing voice agents that quote prices: a QA playbook for retail and sales voice AI - Roark](/content/blog/testing-voice-agents-that-quote-prices/index.html): When a voice agent misquotes a price, the business owns it. How to test voice AI for wrong quotes, before launch and on every production call. (1,860 words, Sep 2, 2026)
- [Testing tool-call preambles in voice AI agents - Roark](/content/blog/testing-tool-call-preambles-voice-ai-agents/index.html): Preambles cover the silence while a tool call runs. Here's how to test that they fire on time, describe the right action, and survive barge-in. (1,651 words, Sep 1, 2026)
- [Testing appointment scheduling in voice AI agents - Roark](/content/blog/testing-appointment-scheduling-voice-agents/index.html): A QA playbook for voice agents that book appointments: the failure modes that survive prompt tuning, and how to catch them before DST breaks your calendar. (1,852 words, Aug 31, 2026)
- [Testing alphanumeric capture and readback in voice AI agents - Roark](/content/blog/testing-alphanumeric-capture-voice-agents/index.html): How to test voice agents that capture account numbers, confirmation codes, and emails over the phone, and why WER hides the failures that matter. (1,957 words, Aug 28, 2026)
- [Load testing voice agents: the launch check most teams skip - Roark](/content/blog/load-testing-voice-agents-before-launch/index.html): Your voice agent passed QA at one caller. What happens at 200? A PM playbook for concurrency and load testing voice AI agents before launch. (1,510 words, Aug 27, 2026)
- [Semantic WER Is a Floor, Not Your Voice Agent ASR Test - Roark](/content/blog/semantic-wer-voice-agent-asr-test/index.html): Semantic WER benchmarks say your STT is fast and accurate on clean clips. They don't tell you whether your voice agent hears its callers. (1,472 words, Aug 26, 2026)
- [Testing voice agents for FNOL: a QA playbook for insurance claims intake - Roark](/content/blog/testing-voice-agents-fnol-insurance-claims-intake/index.html): A QA playbook for voice AI agents handling first notice of loss: scenarios, audio-native metrics, surge testing, and regression on real storm calls. (1,910 words, Aug 25, 2026)
- [Testing filler phrases in voice AI agents: "let me check on that" as a regression test - Roark](/content/blog/testing-filler-phrases-voice-agents/index.html): Filler audio hides tool-call latency until it starts firing three times in a row or clipping the caller. How to test the "let me check on that" you rely on. (1,755 words, Aug 24, 2026)
- [Testing Call Recording Consent in Voice AI Agents: A QA Playbook for the Post-Otter Era - Roark](/content/blog/testing-call-recording-consent-voice-ai-agents/index.html): After the Aug 13 Otter.AI ruling, call recording consent is a testable requirement for voice AI agents. Here's the QA playbook, and where sample-based review breaks. (1,716 words, Aug 21, 2026)
- [Testing inbound DTMF handling in voice AI agents - Roark](/content/blog/testing-inbound-dtmf-voice-agents/index.html): A protocol-level guide to testing keypad input in voice agents: RFC 2833 vs SIP INFO vs in-band, timeouts, mixed voice-plus-keypad flows, and CI coverage. (1,863 words, Aug 20, 2026)
- [Testing voice agents for patient access: a QA playbook for healthcare voice AI - Roark](/content/blog/testing-voice-agents-for-patient-access/index.html): Patient access voice agents are moving from pilot to infrastructure. A QA playbook for scheduling, intake, eligibility, and safe escalation. (1,835 words, Aug 19, 2026)
- [Testing voicemail detection in outbound voice agents (and iOS 26 Call Screening) - Roark](/content/blog/testing-voicemail-detection-outbound-voice-agents/index.html): How to test AMD in outbound voice agents: simulate voicemail, IVR, and iOS 26 Call Screening pickups, and score live calls without blowing your dial minutes. (2,001 words, Aug 18, 2026)
- [Testing voice agent post-call write-backs: what your CRM actually receives - Roark](/content/blog/testing-voice-agent-post-call-write-backs/index.html): Your voice agent handled the call cleanly. Your CRM got a summary with the wrong DOB. Here's the QA plan for the write-back layer voice teams skip. (1,829 words, Aug 17, 2026)
- [Model swaps are the new deploy: regression-testing voice agents when the model beneath you changes - Roark](/content/blog/model-swap-regression-testing-voice-agents/index.html): Model swaps like GPT-Realtime-2.1 change your voice agent's behavior without a code push. A technical playbook for regression-testing them before callers notice. (1,684 words, Aug 14, 2026)
- [Testing voice agents that remember: QA for cross-session state on the phone - Roark](/content/blog/testing-voice-agents-that-remember/index.html): Voice agents are moving from stateless calls to multi-call relationships. Here's how to QA cross-session memory before it burns a returning caller. (1,938 words, Aug 13, 2026)
- [Testing voice agents that call remote MCP servers: the failure modes chat never sees - Roark](/content/blog/testing-voice-agents-mcp-servers/index.html): Voice agents now call remote MCP servers directly. Here are the new failure modes that only surface over a phone line, and how to test for them before launch. (1,757 words, Aug 12, 2026)
- [Testing voice agents that take payments over the phone: a PM's playbook - Roark](/content/blog/testing-voice-agents-that-take-payments/index.html): PCI-compliant voice payments are now table stakes. Here's the pre-launch test suite, the live-call metrics, and the failure modes that hide inside "successful" calls. (1,588 words, Aug 11, 2026)
- [Your voice model's "latest" tag just rolled: a regression playbook for silent migrations - Roark](/content/blog/testing-voice-agents-silent-model-migrations/index.html): On August 5, grok-voice-latest silently rolled to Think Fast 2.0. If you didn't test, you shipped a different agent to production. Here's the playbook. (1,987 words, Aug 10, 2026)
- [Testing voice agents for AI callers: a QA playbook for the AI-to-AI phone call - Roark](/content/blog/testing-voice-agents-for-ai-callers/index.html): Google's agent now dials businesses on behalf of homeowners. When your voice agent picks up, the caller is another AI. Here's what to test before it does. (1,777 words, Aug 7, 2026)
- [Testing voice agents against code-switching callers: what breaks and how to catch it - Roark](/content/blog/testing-voice-agents-code-switching/index.html): Code-switching breaks voice agents at three layers: recognition, model, and synthesis. Here is how to test for it before it hits production. (1,746 words, Aug 6, 2026)
- [Testing voice agents that sell: a QA playbook for the retail sales floor - Roark](/content/blog/testing-voice-agents-that-sell-retail-sales-floor-qa.html): Retail voice agents are now closing sales, not just handling WISMO. Here is the QA playbook for the revenue-critical failures that testing has to catch. (1,733 words, Aug 5, 2026)
- [Testing outbound voice agents that navigate other companies' IVR menus - Roark](/content/blog/testing-outbound-voice-agents-ivr-navigation/index.html): DTMF timing, menu detection, and modality switches are where outbound voice agents fail. Here's how to build a simulation suite that catches it before launch. (1,806 words, Aug 4, 2026)
- [Containment rate isn't a launch metric. Test for the escalations you want to happen. - Roark](/content/blog/containment-rate-isnt-a-launch-metric/index.html): Containment rate is a vanity KPI voice agents can game. Design your pre-launch test suite around the escalations you want to happen, not the ones you want to prevent. (1,660 words, Aug 3, 2026)
- [Red-Teaming Voice Agents: How to Test for Prompt Injection Over the Phone - Roark](/content/blog/red-teaming-voice-agents-prompt-injection/index.html): Voice agents inherit every prompt injection risk of text LLMs plus a few of their own. Here is how to red-team them systematically over real phone calls. (1,774 words, Jul 30, 2026)
- [Voice agent SLOs: designing reliability targets for agents that talk - Roark](/content/blog/voice-agent-slos/index.html): OpenAI Presence promises an improvement loop for voice agents. You still need SLOs. Here is how to design the ones that matter and enforce them past launch. (1,566 words, Jul 29, 2026)
- [Testing endpointing and turn detection in voice AI agents - Roark](/content/blog/testing-endpointing-voice-ai-agents/index.html): Endpointing is where voice agent latency and false interruptions hide. Here's how to test turn detection across VAD, STT, and semantic models before you ship. (1,998 words, Jul 28, 2026)
- [Vendor-run simulations aren't your acceptance test: buying enterprise voice AI after OpenAI Presence - Roark](/content/blog/vendor-simulations-arent-your-acceptance-test/index.html): OpenAI Presence bundles simulations, graders, and guardrails into a managed voice agent. Here's the independent acceptance test enterprise buyers still owe themselves. (1,685 words, Jul 27, 2026)
- [Testing warm transfer and human handoff in voice AI agents - Roark](/content/blog/testing-warm-transfer-voice-ai-agents/index.html): Warm transfer is where voice agents lose the caller. Here's a technical test plan for triggers, context capture, whisper briefings, and post-bridge behavior. (1,726 words, Jul 24, 2026)
- [Codex proposes, callers dispose: how to test AI-authored voice agent updates - Roark](/content/blog/testing-ai-proposed-voice-agent-updates/index.html): OpenAI Presence turned "AI proposes an agent update, humans approve it" into a shipping pattern. Simulation testing is what makes the review step real. (1,572 words, Jul 23, 2026)
- [Testing voice agents against background noise: an SNR-tiered playbook - Roark](/content/blog/testing-voice-agents-background-noise/index.html): Real callers dial from cars, cafes, and warehouses. Here's how to build an SNR-tiered noise test suite for voice agents, and how to run it before every deploy. (1,922 words, Jul 22, 2026)
- [Sample-based QA doesn't work for voice AI agents - Roark](/content/blog/sampling-qa-voice-ai-agents/index.html): Contact centers sampled 1-3% of calls for decades. Voice AI agents change too fast for that to work. Here's the two-part QA pattern that does. (1,618 words, Jul 21, 2026)
- [Testing full-duplex voice agents after GPT-Live: what changes when your agent listens and speaks at once - Roark](/content/blog/testing-full-duplex-voice-agents-gpt-live/index.html): GPT-Live made full-duplex the baseline for voice AI. Here is how testing has to change when your agent listens and speaks at the same time. (2,350 words, Jul 13, 2026)
- [Roark vs Hamming: Which Voice AI Testing Platform Fits Your Team? - Roark](/content/blog/roark-vs-hamming/index.html): An honest comparison of Roark and Hamming for voice agent testing — where each concentrates on simulation, audio-native evaluation, replay, integrations, and compliance. (778 words, Jul 8, 2026)

## Products

- [Self-improving voice AI agents - Roark](/content/product/self-improvement/index.html): Self-improvement, concretely: Roark connects post-call analysis to simulation and drafts the fix in between. Evidence-grounded prompt diffs, model and voice swaps, tool and infra changes, each proven in simulation before you apply it. (823 words)
- [Simulation testing for voice AI agents - Roark](/content/product/simulation/index.html): Run your voice agent against hundreds of simulated callers before launch: realistic personas, adversarial red teaming, 45 languages, load testing, always-on health checks, regression testing and CI gates. Break it in staging, not in production. (641 words)
- [Post-call analysis for voice AI agents - Roark](/content/product/post-call-analysis/index.html): Score every production call as it lands: 500+ audio-native metrics, automatic issue filing, alerts on any threshold, OTEL traces and dashboards. Voice calls and chat threads alike. (483 words)
- [Human review & ground truth for voice AI metrics - Roark](/content/product/human-review/index.html): Human review and ground truth for your voice AI metrics. Your team labels real calls, Roark measures how closely each metric agrees (agreement rate, Cohen’s kappa, every disagreement), then tunes the metric to match your experts. Evals you can defend. (604 words)

## Resources

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- [AgentSite Network](https://agentsite.network/network.html): Public index of AgentSites and their machine-readable resources