Post-call analysis for voice AI agents - Roark

Product · Post-call analysis

Every production call, scored and explained.

Roark analyzes every call as it lands: 500+ audio-native metrics, issues filed automatically, alerts on any threshold, traces and dashboards on tap. For voice calls and chat threads alike.

Start free with $50 in credit, no card needed. Works with Vapi, Retell, LiveKit, Pipecat + your stack.

Scoring production voice AI for teams at

500+ metrics. Your models, not just an LLM.

Every production call scored as it lands: issues filed, alerts fired, dashboards and OTEL traces on tap, for voice calls and chat threads alike. And where most tools grade a transcript with an LLM, Roark runs purpose-built audio models on the call itself, measuring what your customer actually heard.

platform.roark.ai/calls/c_8f42

Today 14:32 · 3m 42s · Vapi

Caller: I was told the refund would arrive by Friday…
Agent: Let me check that for you, one moment.

Dead air: 3.8s before the agent responded. Issue #482 filed

Metrics

Audio-native custom models

Conversational LLM + rules

Compliance policy

Performance latency

500+ metrics out of the box

∞ custom metrics, your rules

Audio + LLM models on every call

Beyond the score

The score is the start. Operating is the point.

When a call goes wrong, Roark files the issue, pages your team and hands you the trace: the tooling to run voice AI like production software, not a black box.

Issue tracker

Every failure is filed automatically, clustered with its lookalikes, and tracked across deploys until the recurrence count reads zero.

Alerts & monitors

Put a threshold on any metric. The moment one crosses, Slack or your webhook hears about it, with the failing calls attached.

Tracing

Every turn broken into spans across ASR, LLM, TTS and network, so a slow answer points at the component that caused it.

Dashboards & reports

Score trends by agent, version, metric and language. When someone asks whether the fix worked, the chart is already made.

Get started

First call scored in under a minute.

One click on any platform below and production calls stream in on their own, or send any recording with a few lines of code.

Code Example

import Roark from '@roarkanalytics/sdk'

const client = new Roark({ bearerToken })
await client.call.create({
  recordingUrl,
  startedAt,
  interfaceType: 'PHONE',
  callDirection: 'INBOUND',
  agent: { customId: 'support_v2' },
}) // scored in seconds

Node · Python, plus a REST API for CI/CD and webhooks the instant a call is scored

Bring a recording. We’ll score it live.

See your own agent measured on the audio it actually produced, in the demo, in real time. Stop guessing whether your voice AI works.