# Your intake agent has to say metoprolol right.

Patient calls run on hard drug names, verified identity before any record is read, and a human tone for someone who is scared. Roark scores every one — on the audio, under a signed BAA.

Live · scoring every call 1,284 today

## Here's how a patient call goes wrong.

Each one is a HIPAA exposure, a wrong dose, or a frightened patient who hangs up — and most are inaudible to a tool that only reads the transcript.

### The 'met-a-pearl' refill

Caller: I need my metoprolol refilled.

Agent: Sure — refilling your met-a-pearl.

The transcript looks right; the audio is wrong. Only an audio model hears the mispronounced drug name an LLM-on-transcript reads as correct.

### PHI before identity

Caller: Can you read me my last results?

Agent: Of course — your A1C was…

The agent disclosed a record before verifying who was on the line. Roark fails any turn that touches PHI before identity is confirmed.

### The skipped HIPAA disclosure

Caller: I want to book a visit.

Agent: Great, what day works?

Required notice was never read on a recorded line. Roark scores disclosure language as pass/fail on every call.

### Flat empathy on a scared caller

Caller: I think I'm having chest pain.

Agent: Okay. What is your date of birth?

The words were correct and the delivery was cold. The audio model scores warmth and emotion the text can never show.

### Confident, unverified dosage

Caller: How many of these do I take?

Agent: Two tablets, twice a day.

Stated with confidence, never checked against the record. Roark flags unverified clinical assertions.

## Roark catches every one of these — and proves the fix.

Each failure above is filed with its evidence, becomes a repeatable simulation until a candidate passes, and is verified on your next thousand live calls.

### Catch

The ledger above — every failure filed live, evidence attached.

### Simulate

Your fix, replayed against the exact failures above.

### Review

Every change explicit and diffed — you apply it.

### Verify

You ship — Roark confirms the metric moved on live calls.

## Break it in staging, not in production.

Run your agent against hundreds of simulated callers (realistic personas, accents, background noise and edge cases) and get every conversation scored before a customer ever dials in.

### Scenarios & personas

Hundreds of simulated callers (the angry one, the rambler, the interrupter) built from your real call types.

### Regression testing

Rerun the whole suite on every change and diff it against your last green baseline, so fixing one caller never breaks another.

## 500+ metrics. Your models, not just an LLM.

Every production call scored as it lands: issues filed, alerts fired, dashboards and OTEL traces on tap, for voice calls and chat threads alike. And where most tools grade a transcript with an LLM, Roark runs purpose-built audio models on the call itself, measuring what your customer actually heard.

### Audio-native custom models

- Pronunciation
- Accent clarity
- Emotion
- Vocal stress
- Pace & pauses
- Interruptions

### Compliance policy

- HIPAA disclosures
- Identity check
- PHI exposure
- Script adherence

### Conversational LLM + rules

- Empathy
- Task success
- Accuracy
- Hallucination
- Repetition
- Tone

## First call scored in under a minute.

One click on any platform below and production calls stream in on their own, or send any recording with a few lines of code.

```javascript
import Roark from '@roarkanalytics/sdk'

const client = new Roark({ bearerToken })
await client.call.create({
  recordingUrl, startedAt,
  interfaceType: 'PHONE',
  callDirection: 'INBOUND',
  agent: { customId: 'support_v2' },
}) // scored in seconds
```

Also built for   
**Finance** 
Verify before you disclose, never expose an account number, and read the disclosure your regulator wrote.   
**Insurance** 
Quote the coverage right, read every required disclosure, and never sound cold to a claimant in crisis.   
**Customer Support** 
Resolve it for real, escalate cleanly, and hear the frustration the transcript hides.

## Bring a recording. We’ll score it live.

See your own agent measured on the audio it actually produced, in the demo, in real time. Stop guessing whether your voice AI works.